Support
We're here to help. Reach out and we'll respond within 48 hours.
Contact Us
For any questions, bug reports, or feature requests, contact us at:
What to Include
To help us resolve your issue quickly, please include:
- Which capability (test cases, bug reports, or user stories)
- Platform (Jira Cloud or Azure DevOps)
- Description of the issue or question
- Steps to reproduce (if reporting a bug)
- Screenshots or error messages (if available)
Response Times
We aim to respond to all support requests within the following timeframes:
| Priority | Target Response |
|---|---|
| Critical (service unavailable) | 12 hours |
| High (feature broken) | 24 hours |
| Normal (general inquiry) | 48 hours |
| Low (feature request) | 5 business days |
Hours of operation: Monday – Friday, 9:00 – 18:00 EET (UTC+2).
Documentation
Report a Bug
Found a bug or have a feature request? Email us at [email protected] with steps to reproduce and a screenshot if you have one, and we'll take it from there.